Support
Let’s keep your business moving.
Need help with an order, the right product or your next restock? Get in touch with the KEVIDKO team. We’re here to help you get what you need.
What can we help you with?
Orders & reordering
Find your previous purchases and check your order status in your account.
View my orders →Shipping & delivery
Find free-delivery minimums, shipping information and Los Angeles pickup options.
Explore delivery options →Help with an order
Missing, damaged or incorrect items? Send your order number, item details and photos so our team can review the issue.
Get order help →Find the right product
Need a matching lid, a specific size or an item you can’t find online? Put our product knowledge and sourcing team to work.
Ask a product question →Custom packaging & distribution
Bring design, printing, manufacturing, storage and delivery to your stores together with KEVIDKO.
Start your supply program →Returns & cancellations
Need to return an item or change an order? Review the applicable terms and contact us with your order number.
View order policies →A real question deserves a real person.
Tell us what’s happening or what you’re looking for. A few details up front help us get to work on your request.
Call: 424-538-4356
Email: shop@kevidko.com
Help us help you.
Order question? Include your order number, affected items and a description of the issue. Add photos when useful.
Product question? Share the SKU, size, intended use or a photo of what you need.
Need a change quickly? Call during team hours. Sending a request does not confirm an order change or cancellation.
Send your message
Please don’t include passwords or payment card details. See our Privacy Policy.
A few useful answers.
I can’t find the product I need. Can you source it?
Yes—ask us. We stock thousands of items and source new products for our clients daily. The online shop displays only a small fraction of our stocked items and capabilities. Send a description, SKU or photo, along with the quantity you’re looking for.
Can you help me choose a matching cup, container or lid?
Absolutely. Send the SKU of the item you already have, or photos and dimensions if you don’t have the item number. Tell us what you’re serving so we can help you explore the right options.
Where can I check free-delivery minimums?
Visit our Shipping & Delivery page for state-based minimums and shipping options. For an ongoing distribution program using our Southern California fleet or nationwide carrier partners, talk to our distribution team.
Can you store our custom packaging and deliver it to our locations?
Yes. KEVIDKO offers custom design, printing, manufacturing, storage and store delivery. Share your packaging needs, estimated usage and locations through our custom packaging and distribution inquiry form.
How do I report a problem with an order?
Contact us promptly with your order number, the affected items, a description and photos where helpful. Our team will review your request. Visit the order policies for reporting timelines and terms that apply to your items.
Ready for your next restock?
Find your previous orders or discover the newest additions to the shop.