SHIPPING/DELIVERY

Trust KEVIDKO to package, prep, and deliver your orders fast. From our warehouse team to our office, we have the experience, knowledge, and care to make sure you receive the supplies your business needs, when you need them.

HOW ARE ORDERS DELIVERED?

We primarily use Fedex for Ground shipments, as well as various reliable carriers for LTL and full truckload shipments. We also offer convenient will call service at our warehouses in Los Angeles.

For free tools and more control over your ground deliveries, we recommend signing up for Fedex Delivery Manager at https://www.fedex.com/apps/fdmenrollment/

DO YOU OFFER FREE DELIVERY?

Yes! For the minimum order required for free delivery to your state, see below.

Even if your order doesn't meet the minimum for free delivery to your area, many of our popular products ship free nationwide with no minimum order! Including almost everything in the category "Special Deals".

California, Nevada, Arizona, and Utah

Free Delivery on all orders of $199 or more

Oregon, Washington, Idaho, Montana, Wyoming, Colorado, New Mexico, Texas, Oklahoma, Kansas, South Dakota, North Dakota, and Nebraska

Free Delivery to commercial/business addresses on all orders of $499 or more

Minnesota, Iowa, Missouri, Arkansas, Louisiana, Wisconsin, Illinois, Mississippi, Alabama, Tennessee, Kentucky, Indiana, Michigan, Ohio, Florida, Georgia, South Carolina, North Carolina, Virginia, West Virginia, Maryland, Washington DC, Pennsylvania, Delaware, New Jersey, New York, Connecticut, Massachussets, Rhode Island, Vermont, New Hampshire, and Maine

Free Delivery is not currently available for all orders, but is available on select products with no minimum order. All orders are automatically calculated to have our super discounted Fedex rates, plus an additional discount covered by us. Stay in the loop, we hope to offer free delivery to your state in the future!

DO YOU OFFER LOCAL TRUCK DELIVERIES?

For our higher volume accounts in the Los Angeles, Orange County, and San Diego areas, we offer distribution services with deliveries via our own trucks and drivers. To learn more about this program, visit /distribution-services/

DO YOU SHIP TO CANADA, ALASKA, AND HAWAII?

Yes! Shipping to Canada and other countries outside the US may be subject to taxes, fees, duties etc by the destination country. The receiver of the merchandise is the importer of record and responsible for all taxes, fees, and duties required by their country. It is the responsibility of the importer of record to pay any fees and duties required by their country to the shipping carrier. If you do not pay the carrier, or do not respond to their attempts to collect payment, the merchandise will be considered abandoned and we will have no recourse to refund you. All export sales are final, no exceptions.

ORDER PROCESSING TIME

Most in stock orders placed before 1 PM Monday through Friday are shipped within 1-3 business days! We're closed on weekends, so orders placed on Saturday or Sunday will be processed on Monday. For all Fedex Express/Overnight/2 Day orders, we will do our best to ship the product within one business day. We can not guarantee this will happen every time. If your order is extremely time sensitive, please contact our team and we will do our best to help you out. We do not offer or guarantee Fedex Express weekend deliveries. If you place an order for overnight, you will not receive it on Saturday or Sunday. It will deliver the following business day after it is shipped, and no refunds will be granted.

RETURNS, REFUNDS, AND CANCELLATIONS

We stand by all of our products and make sure that they're quality. If there's ever a case of a manufacturer defect, you'll be taken care of. Our biggest rule at KEVIDKO is "We don't sell junk!".

We aren't perfect, if there is ever a case of a product or shipment issue that is our responsibility, we will take care of it for you. Otherwise, the customer is responsible for the cost of return shipping. We can make a label for you, the shipping cost will be deducted from your credit. There are no returns on special order merchandise or international shipments.

For shipments that are rejected at delivery or undeliverable and are returned back to sender, the shipping cost will be deducted from your credit. If we covered the cost of shipping to you under a free shipping promotion, our cost on shipping the product to you will also be deducted.

PRODUCT VARIATION POLICY

We strive to provide consistent, high-quality products that meet our customers' needs. However, we reserve the right to make changes to our product designs, materials, and specifications at any time without prior notice. These changes may result from updates by our manufacturers, improvements in product design, or adjustments to meet market demands.

As such, slight variations in design, color, or specifications may occur between orders. By placing an order, customers acknowledge and accept that such changes are possible and do not constitute grounds for a return or refund, except in cases where the product is defective or does not meet its intended use as described by us.

If you have specific requirements or questions about a product, we encourage you to contact us before placing your order.