We stand by all of our products and make sure that they're quality. If there's ever a case of a manufacturer defect, you'll be taken care of. Our biggest rule at KEVIDKO is "We don't sell junk!".

We aren't perfect, if there is ever a case of a product or shipment issue that is our responsibility, we will take care of it for you. Otherwise, the customer is responsible for the cost of return shipping. We can make a label for you, the shipping cost will be deducted from your credit. There are no returns on special order merchandise or international shipments.

For shipments that are rejected at delivery or undeliverable and are returned back to sender, the shipping cost will be deducted from your credit. If we covered the cost of shipping to you under a free shipping promotion, our cost on shipping the product to you will also be deducted.

Order Cancellation Policy

We move fast. Most orders begin processing shortly after they’re placed. Please review the timelines and terms below before requesting a cancellation.

How to Request a Cancellation

Email shop (at) kevidko.com with your:

• Order number
• Company name / contact
• Reason for cancellation

We’ll confirm in writing whether the order is still eligible to cancel.

Timing & Eligibility

• Within 30 minutes of ordering (during business hours): We’ll make best efforts to cancel before processing begins.
• After picking, packing, or label creation: The order may no longer be cancellable. If we can intercept, costs of labor, materials, carrier cancellation fees, etc may apply.
• After shipment: Orders cannot be cancelled. You may request a return (if eligible under our Return Policy).

Non-Cancellable Orders

1. Bulk, Pallet, and Allocated Inventory Orders

Orders that require us to allocate, produce, or specially procure inventory are final once confirmed.
This includes (but is not limited to):

• Orders for pallet or truckload quantities
• Orders requiring special production, packaging, or lead time
• Orders with custom delivery scheduling, routing, or consolidation
• Items reserved or allocated for your account

Once inventory is allocated or production has begun, the order cannot be cancelled under any circumstance. The customer is fully responsible for payment in accordance with the agreed terms, regardless of any subsequent change of mind or delivery delay.

2. Custom, Made-to-Order, and Special-Order Items

Any item manufactured, printed, labeled, or sourced specifically for your order is non-cancellable once in progress.

3. Closeouts or Final-Sale Items

All sales are final once confirmed.

PRODUCT VARIATION POLICY

We strive to provide consistent, high-quality products that meet our customers' needs. However, we reserve the right to make changes to our product designs, materials, and specifications at any time without prior notice. These changes may result from updates by our manufacturers, improvements in product design, or adjustments to meet market demands.

As such, slight variations in design, color, or specifications may occur between orders. By placing an order, customers acknowledge and accept that such changes are possible and do not constitute grounds for a return or refund, except in cases where the product is defective or does not meet its intended use as described by us.

If you have specific requirements or questions about a product, we encourage you to contact us before placing your order.